Error!!!!!

[Muhammad28637224xxw2]

I got an email by coursera that i got a reward of Adobe XD for 9 months but when i redemed my reward i am unable to download it. It shows that it is not in my plan. I have attached screen shots of the issue help me please

[John T Smith]

That message is from Google, so I don't think Adobe can help

But, try support

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Jeff A Wright]

Muhammad, congratulations on completing your course! I am showing an active membership to Adobe XD under the e-mail address you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for steps you can take to change Try to Install Adobe XD. You can start by signing out or back in, which is the second solution.

If you need any help, please don't hesitate to follow the instructions offered by John Smith and contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen for assistance.