• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Every few weeks, Photoshop randomly deletes/uninstalls from my computer

New Here ,
Nov 20, 2021 Nov 20, 2021

Copy link to clipboard

Copied

It happens completely at random; today I was using it for about two hours, closed it to let some files sync with my google drive for about an hour, and when I went to reopen it, it's completely removed off of my computer. I didn't restart the computer or anything; it's so confusing! I don't have this problem with Lightroom or Creative Cloud itself. 

 

Any way to prevent this from happening? I know the program just updated about a week or two ago.

 

Thanks!

TOPICS
Creative Cloud , Installation

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 20, 2021 Nov 20, 2021

Copy link to clipboard

Copied

LATEST
quote

I know the program just updated about a week or two ago.

 

One scenario springs to mind:

 

Your Cloud desktop app may have upgraded you to Photoshop 2022 and the "Remove older versions" box in Cloud preferences was ticked so 2021 was removed.

 

JohnWaller_0-1637458996197.png

 

 

Are you then perhaps using a shortcut to Photoshop 2021 and it's no longer there?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines