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Every time I try to install a trial or the full software it comes up saying 'something went wrong'

New Here ,
Jun 15, 2022 Jun 15, 2022

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Screenshot 2022-06-14 at 19.38.55.png

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Creative Cloud , Installation

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Community Expert ,
Jun 15, 2022 Jun 15, 2022

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Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Thanks. The above info will help to solve your problem.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi there,

We appreciate you writing in. Have you installing the software using Creative Cloud desktop application? https://www.adobe.com/creativecloud/desktop-app.html

Let us know.

 

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New Here ,
Jun 15, 2022 Jun 15, 2022

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Yes I tried installing with creative cloud (see the attached screenshot from my first post)

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Community Expert ,
Jun 15, 2022 Jun 15, 2022

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