Exit Code: 126 Validation error and Exit Code: 123 trying to install XD

Report · Apr 10, 2016

Hi guys,

I try to install illustrator CC and Experience Design CC for 3 days now and i always have the "download error" warning.

Any clue how to fix this ?

I'm using a mac with Yosemite 10.10.5

Thx !

Logs below :

Exit Code: 126

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 2 warnings(s)

FATAL: Fatal Error '126' occurred while download

FATAL: Error occurred in download of package (Name: coreAssets Version: 0.5.0). Error code: '126'

WARN: Invalid arguments to utilDecodeBase64Data.

-------------------------------------------------------------------------------------

Exit Code: 126

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 2 warnings(s)

FATAL: Fatal Error '126' occurred while download

FATAL: Error occurred in download of package (Name: AdobeIllustrator19-Core Version: 19.2.1.147). Error code: '126'

WARN: Invalid arguments to utilDecodeBase64Data.

-------------------------------------------------------------------------------------

Report · Apr 10, 2016

Make sure there are no Adobe entries in Hosts like 127.0.0.1 activate.adobe.com...................etc

If Mac Firewall is turned ON , turn it OFF.

If you are using wireless or Wifi Internet , if possible try with Wired Ethernet connection .

Uncheck Use FTP passive mode option under Proxies tab.

Then try to install again .

Please refer below link :

Error downloading, installing, or updating Adobe Creative Cloud apps

Report · Apr 10, 2016

Thank you for your answer.

Mac Firewall was aIready off.

I'm using a wired ethernet connection

I've just tried to uncheck "Use Passive FTP Mode" and it didn't change a thing.

It's weird because right now i'm downloading Fuse CC just fine through the Creative Cloud app.

It just doesn't work with illustrator and Experience Design (may be some others too but i didn't try to download all apps so far)

I'm using the direct link page (thanks !) to get illustrator but Experience Design is not available there.

May be there is somewhere some temp files stucked for those two ?

Report · Apr 14, 2016

Hi Fred%20Kempf‌,

Here are a couple of things that I would request you to try.

1. Close the following processes

CreativeCloud
Adobe CEF Helper`
Adobe Desktop Service
AdobeIPCBroker
Creative Cloud
Adobe Installer
AdobeUpdateDaemon
AdobeServiceInstaller
AAM Update Notifier
CCLibrary
node
Core Sync

2. Clear /tmp folder > Launch Creative Cloud app and install Experience Design

Hope this helps.

Report · Apr 15, 2016

Thank you for your answer;

I wish i could try that but now i have 1002 error code of the creative app itself.

the update is stuck at 2% ...

The creative app is nothing but trouble if you ask me ...

Report · Apr 15, 2016

Fred%20Kempf,

Please remove Creative Cloud app -

Then, install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

Hope this helps.

Report · Apr 15, 2016

Thanks a lot !

I have the CC desktop app back using your help & links.

Weird thing now when i try to install Experience Design i have an error code 123 (not 126 anymore).

Do you thing i still need to close all the process you've mentioned and clean the temp folder as well to fix this it it's another kind of bug ?

Again -> big thanks !

Exit Code: 123

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '123' occurred while download

FATAL: Error in parsing Application JSON.

-------------------------------------------------------------------------------------

Report · Apr 15, 2016

Well, download is getting corrupt again and again with different errors, we may try to empty /tmp folder and retry once.

If that doesn't work, we would request you to try a different network and a new admin user account to download the application.

Hope this helps.

Report · Apr 29, 2016

I am having exactly the same issue. I did have Experience Design installed fine until the update a day or so ago, when I got the exact same error as you… Error 123.

So I uninstalled it thinking I would be able to reinstall – but same error occurs – just cant' download at all.

Updates to everything else and downloading other apps works fine.

Am very confused.

How do I clear the /tmp folder and where is it?

thanks

Report · May 02, 2016

JulianCoates The /tmp folder is located here: Mac HD/tmp/. It's a hidden folder by default, but you can get to it in Finder by selecting Go > Go To Folder > and type "/tmp" (no quotes). Then just delete the files/folders in there by moving them to the Trash in Finder. Then, restart your machine (this will fully restart the Creative Cloud desktop app) and see if you're able to install XD. Please let us know if this helps or not.

Report · May 03, 2016

Hi I don't know why I'm logged in as Julian (my partner's email has got a bit corrupted with mine in mail – probably the reason_ but hi David – I have removed the /tmp files twice now and this doesn't work I still get this :

Adobe are supposed to be calling me again today but I don't think it will be much use. Our tech person says they believe it will be a permissions problem with a folder being changed by the installer. But tbh it goes a bit over my head. I just want the installer to work!

To be clear – all the other apps download and install fine from CC… it's just XD. At home on both yosemite and el capitan – it updates absolutely fine. My partner works at home and has a CC account and I have a second home computer at home which is why I know this to work there. I've tried turning off sophos etc and no luck here at work. I've also allowed permissions to download from 'anywhere' and no luck. It's getting very frustrating. But thank you for offering advice!

Report · May 02, 2016

Fred Kempf I just wanted to follow-up and see if you were able to solve the "Exit Code: 123" problem you were having with Experience Design? I see Atul's reply was marked as a correct answer, but I just wanted to verify if it really solved your issue or not. Thanks.

Report · May 03, 2016

Thank you for your help David.

So i tried everything and i still have the same error : Exit Code: 123

Also every time the cloud app is updated i have to do the process all over again because it won't update properly.

So i'm a little fed up with this because it's not a great feeling to pay over 600€ a year for something that clumsy.

Sorry for my bitterness, i still wish you guys a nice day.

Report · May 03, 2016

Hello Fred

Are you able to update XD or install it at all?

I did have it until it all went haywire with the update and I ended up having to reinstall the CC app and then I lost the original install of XD and now I can't re-download it.

It's a mystery.

Report · May 03, 2016

Hi "not" Julian

I've never managed to install XD once.

First i had "error code 128"

then after installed CC desktop app all over again (and again) i had "error code 123" (and still there)

I also had the 128 error code when trying to install illustrator CC again.

Now i'm using illustrator and after FX but CC app shows them as "not installed".

So you know... just ... weird

Report · May 03, 2016

Hello Fred

Thanks for getting back to me, it must be even more frustrating for you – it's such a promising app… really fast and easy to use – I'm a bit gutted I can't get it back on my work computer!

As you say it is just weird – and doesn't make sense – every other programme downloads fine for me, and I have XD updated with the April release, at home on yosemite with my Adobe CC account not problem!

It seems to point to a problem with my computer but why would all the other apps download fine if that's the case!

Karen

Report · May 03, 2016

Fred Kempf and Julian I am sorry you are facing difficulty installing Experience Design CC Preview. Do you receive any additional errors in the log files beyond those posted in this discussion?

You can find details on how to locate and interpret the installation log files for Experience Design CC Preview at Troubleshoot Illustrator CC 2015 log files.. Currently Illustrator CC 2015, Experience Design CC Preview, and Adobe Camera RAW are using the same download and installation technology.

Any additional errors you discover can you please post them to this discussion. You are also welcome to work directly with our support team at Contact Customer Care to resolve the current error. If you can please update this discussion with your case number it would be appreciated.

Report · May 03, 2016

I have had three service calls from adobe now. Currently last ditch option is to uninstall all adobe products from my Mac and reinstall!! All the other apps are working except XD - worried none will work after this!

Sent from Karen's iPhone

Report · May 03, 2016

Thx Jeff,

that's right, looks like i'm only having trouble with XD and illustrator CC...

(despite the fact any update of the CC app usually fails)

Here is what i've found in the log file. I don't know if it helps

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 1 error(s), 0 warnings(s)

FATAL: Fatal Error '123' occurred while download

FATAL: Error in parsing Application JSON.

ERROR: Error in stoping manager threads

-------------------------------------------------------------------------------------

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 1 error(s), 0 warnings(s)

FATAL: Fatal Error '123' occurred while download

FATAL: Error in parsing Application JSON.

ERROR: Error in stoping manager threads

-------------------------------------------------------------------------------------

Report · May 04, 2016

Hi all

Adobe assistance on the telephone went through the same processes on my mac three times yesterday, including removing all Adobe everything from my mac and reinstalling. But still the same issue with XD!! Just won't install. This is so odd as I was able to successfully install it when it was first released in March! It's the April update that screwed it up.

The error messages/logs I am getting are identical to yours Fred.

Still waiting for a call back from the engineers, but thanks for all your help!

K

Report · May 04, 2016

Fred, Julien, Karen and other viewers of this discussion Error 123 appears to be due to an in internal error during the download process. It is a fatal error which indicates it was not possible to recover the downloaded information. Have you tried using an alternate network configuration and/or temporarily disabling any installed software firewalls? Are you in a managed network environment?

I would recommend also reviewing the DLM.log file from the downloads of other Adobe applications. It may provide additional details on why there is an internal error during the download process. Details on how to locate the DLM.log can be found at Error downloading, installing, or updating Adobe Creative Cloud apps.. If you locate any error messages within the DLM.log you are welcome to post them to this discussion.

Report · May 04, 2016

i tried all that Jeff (network, firewall, etc..). Nothing worked. Also used a new session with a new user. Same result.

I'll check on the DLM.log tip later on, thanks.

Report · May 04, 2016

Yes, echo Fred's reply Jeff…

Adobe technicians were screen sharing my computer most of yesterday (3 different ones!) and still the same error. Only thing I haven't done is re-installed my system or upgraded to El Capitan. Other users in my office running Yosemite download it fine, and indeed – I downloaded it fine in March. I also cannot install CC desktop app without the direct link.

A technician yesterday (Alyadev) said she was escalating it to an engineer level. So far not heard anything from them.

K

Report · May 04, 2016

Wave Team the fact that you aren't able to install the Creative Cloud desktop app without using a direct download link would seem to indicate an unresolved download configuration error. You can find guidance on how to resolve download configuration errors in post in message #22 of this discussion. I would recommend starting a new discussion with any specific errors you discover.

I would encourage everyone who is already working with our support team directly to please continue to do so. For those experiencing this difficulty who have not contacted our support team you can do so at Contact Customer Care.

If you can please update the discussion with the case number, from your contact with our support team, it would be appreciated.

If you do discover any new errors within the DLM.log then please post those to this discussion. It may give more insight on what type of download errors are occurring.

Report · May 05, 2016

Hi Fred and Jeff

I have managed to reinstall Yosemite with the help of our tech consultant and XD is now downloaded and working. Yippee! He said the only issue he encountered when reinstalling was a corruption with Flash. The version I had was up to date but it kept crashing the system – so he replaced that and it is now working fine. Thought that might offer some help.

Thank you for all your help!

Karen

Exit Code: 126 Validation error and Exit Code: 123 trying to install XD

1 Correct answer