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Expired license when my payment was made

Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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For a while I was using the license provided by my job but I have since started my own account with my own payments as a student account. Now when I try to use any of the apps it tells me my license is expired and to contact my IT administrator. I have done everything. I went into my System 32 and deleted everything there, any file with adobe in it was deleted and then ran my computer in safe mode to make absolute sure every file was removed, uninstalled reinstalled, deleted any previouse certificates in the services application and absolutely nothing is working what is the issue here? I logged out logged back in I mean I have done EVERYTHING what is the issue?

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Activation , CC FAQ , Creative Cloud , Installation

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correct answers 2 Correct answers

Adobe Employee , Jan 21, 2025 Jan 21, 2025

Halexwill, thanks for the update. Have you checked with your organization that manages your e-mail address for help? If the network or device you are using is managed by an organization, then they may have blocked access for individual subscribers.

 

Equally, they could have deployed software to the computer that only works with the membership they provide. You can try downloading and running the CC Cleaner Tool from https://adobe.ly/4gojn05 to remove all installed Adobe software, but you may b

...

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Community Beginner , Jan 21, 2025 Jan 21, 2025

I used the Adobe Cleaner tool and whipped the computer clean of all adobbe restarted my computer and it works just like new! no more licensing issues. I attatched the link to the steps on their website for future refrence if anyone else down the line runs into the same issue.

 

Link: Use the Creative Cloud Cleaner tool to solve installation problems

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Community Expert ,
Jan 18, 2025 Jan 18, 2025

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sign out and then sign back in to your cc desktop app using the correct profile.

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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I've signed out and signed in several times with a new email with this new account.

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Community Expert ,
Jan 18, 2025 Jan 18, 2025

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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None of those worked. I'm trying to contact Adobe to see if the can change administrative accesses and lincese holders on  the account.

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Community Expert ,
Jan 18, 2025 Jan 18, 2025

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there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Jan 18, 2025 Jan 18, 2025

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Thanks! 🙂

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Community Expert ,
Jan 18, 2025 Jan 18, 2025

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sure.  keep us updated, esp if support removed stored credentials from your computer.

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Community Beginner ,
Jan 21, 2025 Jan 21, 2025

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I used the Adobe Cleaner tool and whipped the computer clean of all adobbe restarted my computer and it works just like new! no more licensing issues. I attatched the link to the steps on their website for future refrence if anyone else down the line runs into the same issue.

 

Link: Use the Creative Cloud Cleaner tool to solve installation problems

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Adobe Employee ,
Jan 21, 2025 Jan 21, 2025

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Excellent, thanks for the update, Halexwilli. If you encounter any further problems and need to use the CC Cleaner Tool again, then check for any software that might be installed by the organization that manages your e-mail address. ^JW

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Adobe Employee ,
Jan 20, 2025 Jan 20, 2025

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Hi @Halexwilli,

Thanks for reaching out. I understand you have switched the subscription to your personal email address however you are unable to access the Adobe apps. 
Did you try the steps listed in the articles shared by the experts above? Let us know. 

^SG

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Community Beginner ,
Jan 21, 2025 Jan 21, 2025

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I did sadly to no avail. I tried again today and it still isn't working.

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Adobe Employee ,
Jan 21, 2025 Jan 21, 2025

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Halexwill, thanks for the update. Have you checked with your organization that manages your e-mail address for help? If the network or device you are using is managed by an organization, then they may have blocked access for individual subscribers.

 

Equally, they could have deployed software to the computer that only works with the membership they provide. You can try downloading and running the CC Cleaner Tool from https://adobe.ly/4gojn05 to remove all installed Adobe software, but you may be able to prevent future conflicts by contacting them directly for assistance. ^JW

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Community Beginner ,
Jan 21, 2025 Jan 21, 2025

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This is my own personal computer and I was given a drive that contained all of the Adobe Suite under a business license. After deciding to use my own account to have access to my own personal cloud, I assumed the applications were still trying to use the same expired business lisence and was causing the error pop up I kept seeing.

 

I used the Adobe Cleaner tool and whipped the computer clean of all things related to Adobe, restarted my computer and it works just like new! no more licensing issues. I attatched the link to the steps on their website for future refrence if anyone else down the line runs into the same issue.

 

Link: Use the Creative Cloud Cleaner tool to solve installation problems

 

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Community Expert ,
Jan 21, 2025 Jan 21, 2025

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good to hear @Halexwilli 

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