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Expiring payment method

New Here ,
Aug 09, 2019 Aug 09, 2019

Hi,

Could you please check if my payment method is okay now please.  Because I get a message about an expiring payment method and I don't know how to correct it.

Do I have to do something for it.  I want to be sure that everything is okay because I really need my Lightroom and Photoshop to work.

Thanks!

Kind regards,

Ellen

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Creative Cloud
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Community Expert ,
Aug 09, 2019 Aug 09, 2019

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

For anyone else reading this

Never post private information on a public forum... including your actual email address or phone number

Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you via PM (Private Message) or email until you are sure that person is an Adobe employee (see next)

When an employee asks for information (identified by a STAFF badge where my ACP badge shows) hover your mouse over their name and then click the Message option in the popup window to send a private email

Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://forums.adobe.com/community/forumhelp/forum_comments/content so the person may be banned from the forums

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Community Expert ,
Aug 09, 2019 Aug 09, 2019

ellenr31608815  wrote

Could you please check if my payment method is okay now please. 

Nobody here can do that.  This is a public user-to-user forum.   You need to log-in to URL below to verify account status and payment details.

Adobe Account

Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
Aug 16, 2019 Aug 16, 2019

Hi,

Can jou check if everything is ok for the payment because I just received a

new mail to say that it's not ok.

Kind regards,

Ellen

Op vr 9 aug. 2019 23:01 schreef Nancy OShea <forums_noreply@adobe.com>:

Expiring payment method created by Nancy OShea

<https://forums.adobe.com/people/Nancy+OShea> in Adobe Creative Cloud - View

the full discussion <https://forums.adobe.com/message/11205995#11205995>

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Community Expert ,
Aug 16, 2019 Aug 16, 2019
LATEST

ellenr31608815  wrote

Hi,

Can jou check if everything is ok for the payment because I just received a

new mail to say that it's not ok.

No.  There is nothing for us to check.  We don't work for Adobe. This is a user-to-user forum.  We are product users just like you. 

I repeat, you must contact Adobe about your payment.   Either pick up the phone during normal busness hours, Monday thru Friday or use online chat.

Contact Customer Care

Nancy O'Shea— Product User, Community Expert & Moderator
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