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Failed Download

kristal0101
New Here ,
Jan 13, 2021 Jan 13, 2021

I tried to download Creative Cloud and I got a VCRUNTIME140.dll error. I don't know what this means or how to fix it.

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John T Smith Community Expert
Community Expert ,
Jan 13, 2021 Jan 13, 2021

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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kristal0101
New Here ,
Jan 13, 2021 Jan 13, 2021
In Response To John T Smith

Thank you. I will try that.


Kristal James

[Personal information removed by moderator.]

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Tony5E6B
New Here ,
Jan 13, 2021 Jan 13, 2021

I have the same problem @kristal0101 did you manage to fix it?

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kristal0101
New Here ,
Jan 13, 2021 Jan 13, 2021
In Response To Tony5E6B

No. I downloaded the files I was given and I tried doing some more research on it. I'm not entirely sure what's even wrong at this point.

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Tony5E6B
New Here ,
Jan 13, 2021 Jan 13, 2021
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In Response To kristal0101

I got the problem fixed by calling adobe and they help you reinstall it

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