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Failed error when trying to download InDesign or Photoshop to my Macbook Air 10,1

New Here ,
Nov 21, 2022 Nov 21, 2022

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I am trying to set up my Macbook Air 10,1 with my Adobe programs. I successfully downloaded the Creative Cloud app but when I try to download any of the programs like Indesign or Photoshop, it immediately says failed to download.

 

Several blogs posted ideas on trying to find the file Adobe AAMUpdater and such but I cannot find those files. I did a search but they do not exist. I am running Mac OS Monterey 12.6.

 

Help!

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correct answers 1 Correct answer

Community Expert , Nov 21, 2022 Nov 21, 2022

what does "Macbook Air 10,1" mean?

 

if that's a regular macbook air, 

 

uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

...

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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What, exactly, did the error code say?

 

Does this help?

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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what does "Macbook Air 10,1" mean?

 

if that's a regular macbook air, 

 

uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Well I uninstalled Creative cloud then I went in and searched for all the files that had adobe or creative cloud in its name and trashed those. I reinstalled Creative Cloud and it worked.

 

Macbook Air 10,1 is what the system overveiw calls it. It's late 2020 Macbook Air. Anyway. Success! Thanks for your advice.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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thanks for the update, and you're welcome.

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