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Failed install ‘23 Elements to Lenova Win11 laptop.

Community Beginner ,
Oct 14, 2022 Oct 14, 2022

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Can't get the two '23 or '22 Elements progs installed on new Lenova Win11 laptop.  My IT Dept knew all Adobe requirements, dealt with the vague error msgs, and can't explain failed install. They think my processor Qualcomm Snapdragon7c Gen 2 (8C, 8x Kyro 468 @2.55GHz) is compatible to the Intel/AMD that Adobe requires. Are they wrong and that's the problem? Do you think '21 or older would install?  Thanks!

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correct answers 1 Correct answer

Community Beginner , Oct 24, 2022 Oct 24, 2022

Final answer:  I kept pursuing and ultimately learned the failure was not a bad WIN 11 install, but it was NOT being an Intel processor.  I'd taken some poor advice that my non-Intel would be plenty, but it is not.  So to be overly dramatic about it, I now have "closure".  Thanks again for your help.

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LEGEND ,
Oct 14, 2022 Oct 14, 2022

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Please post detailed messages, don't just say they are vague!!

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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we can't even determine which elements program you're trying to install.

 

if it's premier elemets, you can check yourself to see if your computer meets specs here, https://helpx.adobe.com/premiere-elements/system-requirements.html

 

photoshop elements here, https://helpx.adobe.com/photoshop-elements/system-requirements/older-versions.html

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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Thank you for wanting to help. It is both Premiere Elements and Photoshop Elements '23 that fail to install.  I eliminated details of error msgs and Adobe minimum requirements because, unless the IT people truly failed me, they've all been addressed and I don't want to waste the Forum's time.  So I began with my processor question as it's the only aspect I feel might have been ignored. 

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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i don't know the answer to your question other than the obvious; if you're having a problem and there's nothing else going on with your computer environment (eg, other and previous adobe installs), your cpu doesn't meet specs.

 

that unhelpful statement, i suspect, is what you're going to hear from adobe support, but i still recommend you contact them to see if they can do better.  if you can get them to connect to your computer and try the install, they are more likely to do better.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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That's all a great help, your words and the links. Your persistence in helping me is greatly appreciated.

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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did you get it installed?  if so, what was the key to getting that done?

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Great advice, thanks! Used your link, agents connected to my laptop, confirmed I met the minimums needed, even the processor, but got all same error msgs.  They concluded the installers are getting corrupted by my operating system and I need to work with Microsoft to fix or reinstall WIN 11. I may just drop to WIN 10. Thanks again!

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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you're welcome, but yikes.

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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Final answer:  I kept pursuing and ultimately learned the failure was not a bad WIN 11 install, but it was NOT being an Intel processor.  I'd taken some poor advice that my non-Intel would be plenty, but it is not.  So to be overly dramatic about it, I now have "closure".  Thanks again for your help.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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you're welcome 

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