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Failed to update - Installer already running windows 11

Community Beginner ,
Jul 24, 2024 Jul 24, 2024

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Need to re-download photoshop because some functions randomly stopped working and the only solution is to remove and re-install... Tried opening up creative cloud and can't even get in because the update won't install. 

 

Error code 87 - Another installer is already running. Apparently this is a common issue on windows 11 and I have yet to find a solution that works. This is pretty critical because I am a full time photographer and graphic designer, so if I can't find a solution quickly I'm going to have a problem. Apparently this has been an issue on windows for a wild and it's bewildering that adobe still has yet to fix this problem. Someone please help. 

 

Thanks

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Creative Cloud , Installation

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Community Expert ,
Jul 24, 2024 Jul 24, 2024

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restart your computer.

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Adobe Employee ,
Jul 24, 2024 Jul 24, 2024

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Hi, we're here to help you. 

Please follow the steps shared in this link to resolve this: https://adobe.ly/3SmeGKY. Do let us know the outcome.

 

Thanks


^KS

KS

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Community Beginner ,
Jul 25, 2024 Jul 25, 2024

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Yep. Closed windows installer, closed all adobe processes multiple times over etc. Restarted multiple times to no avail. Had the same issue when initially installing on my new PC guess it was all up to chance I was able to even install it in the first place so I guess I'll leave it up to chance and hope that it updates so I can redownload the apps to fix issues. 

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Community Expert ,
Jul 25, 2024 Jul 25, 2024

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LATEST

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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Community Beginner ,
Jul 25, 2024 Jul 25, 2024

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Yep, I have multiple times. Thanks

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