Failure on Creative Cloud Payment

[diogoguimaraes]

Hello,

12 hours ago I purchased the Creative Cloud Services with the 20GB option. I gave the credit card details and immediatly after making the final click to complete my purchase, the amount owed was charged on my card.

However, not much later I received an e-mail from Adobe stating that they were unable to charge my credit card and that the purchase of the creative cloud services was not completed. The number of my order is ADB046789018PT.

I used Revolut to make this purchase and I can see on the credit card statement that the amount charged by Adobe has not been returned.

I tried to contact Adobe via Chat to understand when the amount charged is going to be returned and how can I finish my purchase, but it says that right now it is closed (maybe because it is the Portuguese service center).

How can I solve this situation?

Diogo

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[diogoguimaraes]

Thanks for the answer!

[kglad]

you're welcome.