falha ao baixar o creative cloud

[Sheila Pamela5FAB]

Tento baixar, executo e diz que não tenho permissão. 

o login deu certo, cadastro e pagamento ok. Agora o bendito não tá baixando pra que eu faça o download dos programas. 

Preciso RESOLVER URGENTE.

HELPPP!!!

[John T Smith]

Do you have a Mac?

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

[Sheila Pamela5FAB]

Não é MAC. Tem mais algum passo que dá pra fazer?

[John T Smith]

Sorry, I don't know why you can't download

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Oh... one thing... Do you have Windows 7 or Windows 10?

If Windows 7 the current programs require Win10

[Abambo]

You need to explain more in detail what is not working if you want a solution suggested. 

And you need to tell us exactly your OS and version. 

Just out of the blue, see here: https://community.adobe.com/t5/download-install/windows-7-users-with-error-p206-unable-to-reach-adob...

[abdul5FA6]

Okay