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39

False device activation limit every day?

New Here ,
Nov 17, 2023 Nov 17, 2023

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Every day I open my CC desktop (or one of the CC apps) I'm presented with a login window/error box stating too many device activations. However I'm only using one system, there is no dual boot, and I'm not regularly accessing CC on the web or from apps on iOS (if that matters). It's as if the CC Desktop or some sort of validation step is unable to determine that it is being run on the same computer every time, despite no hardware changes to the system in months. The "too many activations" dialog box even lists my desktop as appearing in both existing activation slots. Something causes it to interpret every login from this computer as a unique system/activation?

 

Does anyone know if there are logs that can be pulled for someone (Adobe support?) to help diagnose or fix this? Maybe some other sort of hardware issue that could be triggering this (just a guess, since adobe seems to treat every login as a unique computer)? The suggestions I've come across in other posts here haven't helped thus far and I've scoured the similar questions here and haven't found an adequate answer or resolution. 

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Activation , Creative Cloud , Installation

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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check which devices are listed, https://account.adobe.com

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