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Fan going mad when I boot up!

New Here ,
Nov 02, 2021 Nov 02, 2021

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Hello,

 

My fan is starting almost as soon as I boot up, getting really loud and draining the battery on my laptop. My laptop was only bought last year and still in warranty so I sent it back for analysis. They said the machine was totally fine and it was a problem when connecting to Adobe.

 

I've seen similar posts on here and tried uninstalling and reinstalling earlier versions but earlier than 2021 doesn't appear to be available any more for photoshop and illustrator. 

 

Does anyone know what I can do to correct the issue?

 

My laptop is:

MacOS Big Sur

Version 11.6

MacBook Pro (16-inch, 2019)

2.6 GHz 6-Core Intel Core i7

32 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

 

Thanks in advance

Tina

 

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2021 Nov 02, 2021
Tina, if you have an active individual membership, you can use the process listed in https://helpx.adobe.com/download-install/using/install-previous-version.html to install the previous versions of Adobe CC applications. If you continue to encounter problems with excessive computer resource usage, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that the cause can be investigated.

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Tina, if you have an active individual membership, you can use the process listed in https://helpx.adobe.com/download-install/using/install-previous-version.html to install the previous versions of Adobe CC applications.

 

If you continue to encounter problems with excessive computer resource usage, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that the cause can be investigated.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Hi Jeff,

 

Thanks so much. I'll try that and if I have no luck I'll follow your link for the secure chat.

 

Thanks again

Tina

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