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Fehlermeldung 202 bei Update/Installation Creative Cloud

New Here ,
Jul 22, 2023 Jul 22, 2023

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Hey liebe Community,

ich bekomme, wenn ich die Creative Cloud updaten will, die Fehlermeldung 202. Ich habe den Installer daraufhin im Administratormodus ausgeführt und anschließend die Funktion "Programm reparieren" über das Deinstallationsmenü genutzt, was beides nicht half. Dann startete ich den Computer neu was auch nicht half. Dann deinstallierte ich Creative Cloud und installierte es neu, woraufhin wieder die Fehlermeldung 202 aufploppte. Ich habe genügend Speicherplatz (150 GB).

Was kann ich noch versuchen?

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Community Expert ,
Jul 22, 2023 Jul 22, 2023

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that's a licensing problem, https://helpx.adobe.com/download-install/kb/licensing-errors.html#error202

 

<moved from cc desktop bugs>

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New Here ,
Jul 30, 2023 Jul 30, 2023

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This didn't work out for me. Also tried to follow the steps of error 205. Small change: now the installation crashes at 37 %.

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New Here ,
Jul 30, 2023 Jul 30, 2023

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Also tried to run the installion after deleting the files as admin

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Community Expert ,
Jul 30, 2023 Jul 30, 2023

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contact adobe support if you were able to remove all the Adobe Intermediate CA or Adobe Content certificates.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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