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Forgot password

New Here ,
Oct 19, 2018 Oct 19, 2018

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I am trying to download Adobe but have forgot my password.  How can I get to reset it?

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Oct 19, 2018 Oct 19, 2018

If you actually mean you are INSTALLING (not downloading from the Internet to your computer) and you have a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

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Community Expert ,
Oct 19, 2018 Oct 19, 2018

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If you actually mean you are INSTALLING (not downloading from the Internet to your computer) and you have a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

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New Here ,
Jan 11, 2024 Jan 11, 2024

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I used my computer password and it still isn't working

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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@BunnyPower 

 

paste a screenshot of the password prompt 

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New Here ,
May 25, 2024 May 25, 2024

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image.jpg

 I don't know the pin to download it because I never got one 

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Community Expert ,
May 25, 2024 May 25, 2024

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that's your mac's pin, not anything from adobe.

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New Here ,
May 25, 2024 May 25, 2024

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I don’t know my Mac’s pin 😞

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Community Expert ,
May 25, 2024 May 25, 2024

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contact apple or google it.

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New Here ,
May 25, 2024 May 25, 2024

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Thank you!

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Community Expert ,
May 25, 2024 May 25, 2024

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you're welcome. did you reset it?

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New Here ,
May 14, 2023 May 14, 2023

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thanks never would have thought that

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New Here ,
Apr 15, 2024 Apr 15, 2024

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I haven't forgot my password, but I can't log in using the password I just created.

 

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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did you click the "forgot your password" link?

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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What do you mean?

 

Start at the top and read everything... if you still have a question one word is not enough for anyone to help

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Community Expert ,
Jun 25, 2024 Jun 25, 2024

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LATEST

@John T Smith 

 

that was a spammer

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