Forgot to cancel the subscription, the refund is needed

[NARINA5ED1]

1. Hello,
   I downloaded Adobe free trial and forgot to cancel it. After its expiration the payment was assigned to me, but it wasn't made as there wasn't the sum needed on my card. Now I try to cancel my subscription but can't find this option. There is only "Manage payment" button, so I suppose it is the only option. My question is, if I pay for the subscription now and cancel it immediatly, will it be possible to get my money back? Is there any information about the refund?
   
   Thank you in advance
   

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

The option to cancel is removed when there is a payment problem.  Until you resolve the payment problem, you cannot cancel from your account portal. In addition, there is a 50% penalty fee for cancelling before your 12th month of service.  So it's unlikely you're getting any money back. 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

To avoid fees, wait until your 12 month to cancel. Note your plan's expiration date from your account portal. Add a reminder to your smartphone or Google Calendar so you don't forget.

https://account.adobe.com/plans

Scroll down to Contact Adobe on the same page.  Online chat is available in English 24/7.
Or phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============

[NARINA5ED1]

The problem is solved, thanks. I have paid for the subscription and after that canceled it. I will receive the full refund. Probably, that is because I canceled the subscription within a certain allowed period after its start (maybe the info will be useful for other community members).

[Syakir30473824svj5]

Hi, just wondering hi did you receive a full or partial refund?

[kglad]

there's a full refund for cancelling within the 14-day trial.

[Syakir30473824svj5]

alright, already cancelled it. thank you. i will receive the full refund within 5 working days. 

[kglad]

you're welcome.

[Marie June33132452c9qx]

Hiya, did you happen to receive your refund after cancellation?

[kglad]

@Marie June33132452c9qx 

are you having a problem?

[Kyla Eunice31217227pzd3]

How did you request for refund?

[kglad]

@Kyla Eunice31217227pzd3 

you can request from adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...