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Free Trial - Won't Run / Stuck

New Here ,
Apr 04, 2016 Apr 04, 2016

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I'm running Windows 8.1 and have LR 4.

Downloaded the CC free trial of LR and ran the installer and now I just get stuck in the launcher.  Any ideas?

Adobe CC Launcher.png

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correct answers 1 Correct answer

Adobe Community Professional , Apr 05, 2016 Apr 05, 2016

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Adobe Community Professional ,
Apr 04, 2016 Apr 04, 2016

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I suggest to completely remove and reinstall LR CC.

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Adobe Employee ,
Apr 04, 2016 Apr 04, 2016

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You can use the Uninstaller utility as well.

Uninstall the Adobe Creative Cloud desktop application

Regards,

Mohit

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New Here ,
Apr 05, 2016 Apr 05, 2016

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Thanks.  Used Mohit's advice below and used the uninstaller, and then tried to reinstall.  Still same issue.  Same image as my screenshot in the original post.

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Adobe Employee ,
Apr 05, 2016 Apr 05, 2016

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Adobe Community Professional ,
Apr 05, 2016 Apr 05, 2016

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Close the 'locked' CC desktop app and restart it as Administrator (right click on the exe and run as..).

Does it run now?

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Adobe Community Professional ,
Apr 05, 2016 Apr 05, 2016

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New Here ,
Nov 16, 2021 Nov 16, 2021

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The Photoshop_Set-up for the free trial is not running, need help finding out why the file is not running.

 

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