free trial

[suemc56@sky.com]

How do l cancel my free trial

[kglad · Accepted solution]

wait a few days and it will cancel/end on its own.  or change your system clock if you want it to end earlier.  buy why would you?

[Jerald5C1D]

I need to cancel this program please do not charge me on my credit card I am canceling as of now April 3rd 2021

[John T Smith · Accepted solution]

This is a public form NOT Adobe support... you do not cancel here

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852

OR

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[LeccyNeil]

There was nowhere on my account that gave me an option to cancel my free trial. In fact, it said there was no trial in operation. This was confirmed by the chatline agent, but I have a transcript of the conversation, and a case number, so if Adobe start charging I will have all this to back up my claim.  

I was charged for 9 months for a subscription to Acrobat Pro because I didn't know I had to cancel, but I got it refunded because I told them it was illegal in the UK to use this process. I notice that they are being taken to court about it:-

https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executive...

[kglad · Accepted solution]

@LeccyNeil 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.