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Frequent Sign-In Required - How is this still an issue?

New Here ,
Aug 14, 2018 Aug 14, 2018

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We all know Adobe products tend to have weird quirks and unintuitive behaviors that don't get any attention for years, however this must be the single most frustrating issue I have encountered to date. I get signed out of the Adobe CC App on Windows 10 what feels like every 10 minutes, and due to Typekit not properly re-syncing some of my fonts, I frequently even have to restart my CC applications to get back to work. This is incredibly frustrating and totally kills my flow when I'm designing something.

I don't want any of the links to help articles and other threads that get frequently passed around here, I tried all of this before. My question simply is: How is this still an issue? It can't be too hard to allocate a week of a Devs time to properly look into this issue and fix it once and for all, instead of having QA writing articles for band-aid fixes that might only help a fraction of the affected population, under certain conditions. In 2018 I'm used to being automatically logged into several background services on startup of my PC, and Adobe CC is the ONLY one that shows persisting issues like this. It's really not that hard to build proper authentication into a Desktop application - it has been done before. If an engineer tells you it can't be done, consider reevaluation your overall software design and HR decisions. Thanks /rant.

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Community Expert ,
Aug 14, 2018 Aug 14, 2018

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philips56295011  wrote

My question simply is: How is this still an issue?

My answer is: there is such a diversity of systems out there.... As this problem starts to pop-up quite frequently, why not asking Microsoft, what changes they recently did.

I have myself access to a diverse parc of machines and I have different problems on each of my machines, even that all claim, the config is the same, the software is the same and the user is the same. But when I reconfigure the Windows OS, problems disappear.

Programming is such a complex environment, it can't be done with a week of resource allocation.

ABAMBO | Hard- and Software Engineer | Photographer

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Contributor ,
Dec 05, 2023 Dec 05, 2023

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Hi, maybe a necropost here but in 2023 this is still happening. Every couple of days - or sometimes every day - I have to sign in, again, to Adobe CC before I can run any apps. Very annoying and its not like I've installed one license onto 5 computers or whatever.

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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@LuMags 

 

this is a local (not adobe issue). ie, something on your computer (eg, av, antimalware, cleaner, defragger etc) is corrupting your OOBE stored credentials.

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Contributor ,
Dec 10, 2023 Dec 10, 2023

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ORLY? Where would I look to allow/trust the AdobeCC app please?

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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depends on the app blocking and/or your os.  ie, google your specifics.

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Contributor ,
Dec 10, 2023 Dec 10, 2023

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Not the most useful response if I'm honest. I have "googled my specifics"
and it led me to this thread!!

How do you propose I determine what app is actually causing the issue?

Have you had this issue? If so, how did you work out where the problem was?

Thank you

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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it's not possible to solve your issue for you without taking control of your computer or probing your computer using adobe's log tools.  for the latter, see https://community.adobe.com/t5/creative-cloud-services-discussions/frequent-repairing-of-adobe-creat...

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Contributor ,
Dec 11, 2023 Dec 11, 2023

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If you want to take control of my computer that suggests you know what
you're looking for. With that in mind would you offer a few suggestions as
to where to look please?

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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i don't want to control your computer, but here's where to start: av, antimalware, cleaner, defragger 

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