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Full App not available

New Here ,
Dec 20, 2019 Dec 20, 2019

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I've just bought the whole package of 30+ apps, but most are still showing "Buy" rather than "Install".  How do I fix this?

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correct answers 1 Correct answer

Community Expert , Dec 20, 2019 Dec 20, 2019

Log-out of CC Desktop app and log-in again with your paid ID and password.

 

If that doesn't work, see this help article about what to do when a paid CC plan reverts to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

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Community Expert ,
Dec 20, 2019 Dec 20, 2019

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install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs after signing in the app with the same id used to pay for your subscriptions.

 

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Expert ,
Dec 20, 2019 Dec 20, 2019

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Log-out of CC Desktop app and log-in again with your paid ID and password.

 

If that doesn't work, see this help article about what to do when a paid CC plan reverts to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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