Gebühr wegen vorzeitiger Kündigung trotz Upgrade von CC-Einzelprodukt auf Alle Applikationen

[marcusr28143896]

Hello, I would like to be informed whether there is a way to prevent the termination fee if an application is terminated prematurely. I actually just want to upgrade (from annual subscription with monthly payment: Indesign CC to all applications). I still have to pay a kind of "penalty fee", ie the fee for early cancellation of the existing subscription. These are the words on the Adobe site: you will be charged a fee for early cancellation: 59 , 48 €.  This fee will be calculated according to the original subscription contract if you cancel now and end your annual contract early. Thanks for help.

[Moved from Community Help (which is about the forums) to a better forum... Mod]

[John T Smith · Accepted solution]

Upgrade single to all Cloud https://helpx.adobe.com/creative-cloud/help/upgrade-change-plan.html

[marcusr28143896]

Hello John, thank you very much for your ultra fast support ;o) Your advice has worked very well! Thanks and have a nice day. Marcus

[Abambo]

Follow John's advice to upgrade. If you have done the upgrade "the hard way" (cancel/new subscription) you will need to contact customer service for a refund.

Contact Customer Care

[marcusr28143896]

Thank you too