getting charged after unsubscribed and deadctivated

New Here ,
May 24, 2022 May 24, 2022

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Hello, i have been charged when i have deactivated my account. I want to make sure this doesnt happen again but dont know how to email abode?

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Creative Cloud

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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Adobe does not conduct business by email.  Use phone or secure live chat.

 

Deactivation of software does not automatically cancel your subscription.

If you cancelled, you received a confirmation email, check your spam folder. Also a record of it appears in your support history panel.

https://account.adobe.com/support

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
May 24, 2022 May 24, 2022

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Be aware that 

- deactivating a computer does not cancel a subscription

- uninstalling apps does not cancel a subscription

Only specifically cancelling will work. Then, because you have agreed to paid for a year, there is a penalty unless you cancel in the 12th month. This is generously reduced by 50% - you pay only half of what you committed. After the 12th month it renews automatically, and the process starts again for a year. Don't be even a day late.

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