Hello, i have been charged when i have deactivated my account. I want to make sure this doesnt happen again but dont know how to email abode?
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
Adobe does not conduct business by email. Use phone or secure live chat.
Deactivation of software does not automatically cancel your subscription.
If you cancelled, you received a confirmation email, check your spam folder. Also a record of it appears in your support history panel.
CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
Be aware that
- deactivating a computer does not cancel a subscription
- uninstalling apps does not cancel a subscription
Only specifically cancelling will work. Then, because you have agreed to paid for a year, there is a penalty unless you cancel in the 12th month. This is generously reduced by 50% - you pay only half of what you committed. After the 12th month it renews automatically, and the process starts again for a year. Don't be even a day late.