Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
- deactivating a computer does not cancel a subscription
- uninstalling apps does not cancel a subscription
Only specifically cancelling will work. Then, because you have agreed to paid for a year, there is a penalty unless you cancel in the 12th month. This is generously reduced by 50% - you pay only half of what you committed. After the 12th month it renews automatically, and the process starts again for a year. Don't be even a day late.