Got charged for a sub immediately

New Here ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

Signed up for a 3 day trial with billing slated to occur after 3 days and was charged immediately 

 

please fix or someone tell me where to complain to get it fixed please!!!!

Views

28

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

Hi @Quinn22221046dhwx This is a user-to-user forum, so we can't help you with billing issues. Please contact Adobe support directly via chat.

 

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type "agent" to get a live person)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

LATEST

The Creative Cloud free trial is for 7 days (not 3).  You may cancel within 14 days of download and request a refund.  Beyond that you're committed to a 1 year subscription.  And cancelling early will will incur a 50% fee of your unused service.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines