Hard disk change (installation path)

Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Hello,

I have a big worry. I transferred my Adobe software to my new SSD drive. But when I run creative cloud, it doesn't want to understand that it's not the same path anymore, I can't update creative cloud or software, I always get error 146.

I deleted Adobe on the old hard drive, even reinstalled Creative Cloud.
I checked in the creative cloud settings, the installation folder is on the correct SSD drive ...

However nothing does, I can no longer update.

Now Creative Cloud doesn't even detect my software (there is the "install" button) as if it is no longer in the folder, but it is there.
I need help please

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Creative Cloud , Installation

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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>>I transferred my Adobe software to my new SSD drive

 

How do you have done it. You can't move an installation to a new path and/or drive. You have to reinstall it.

I would suggest a complete and clean reinstallation. 

Please follow the steps below: 

 

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) 

 

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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back up all personal data, like models, presets, etc.

Comment save presets, brushes ... etc? (I wouldn't find them then)

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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EDIT: 

quote

back up all personal data, like models, presets, etc.

Comment save presets, brushes ... etc? (I wouldn't find them then)





How to save presets, brushes ... etc? (I wouldn't find them then)

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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Community Beginner ,
Sep 11, 2021 Sep 11, 2021

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I'm really afraid of losing all my working files, my photoshop creations, my video edits ... etc by uninstalling and cleaning my computer from CC files. I am currently blocked because I can no longer use Media Encoder. I really need to reinstall and do your steps .. but ..

How can I be sure that I secure all my work, please?

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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LATEST
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I'm really afraid of losing all my working files, my photoshop creations, my video edits ...


By @Syneos

Back them up on a couple of external drives.

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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We cannot choose the installation location of creative cloud, the installation application does not offer any choice for the location, this automatically puts on the SSD disk or locates Windows 

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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Syneos, I am very sorry, but the Creative Cloud desktop app and its shared resources will always be installed on the same drive/partition that contains the host operating system for the computer.  You can use the process listed in https://helpx.adobe.com/download-install/using/change-install-location.html to adjust the install location.

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