Having problem renewing

New Here ,
Sep 07, 2022 Sep 07, 2022

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Hi,

 

I am trying to renew my annual license which will be expired soon, there is a 'missing payment' in my plan, but when I tried to add payment method, it always says something went wrong and suggested to try with another web browser(I did try several different browsers but none worked). Please see attached snaoshot and suggest how to fix it, thanks. 

 

Regards,

Allen.

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Activation , Installation

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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Please take a look here: https://helpx.adobe.com/manage-account/using/update-billing-information.html

If this doesn't help you have to contact Adobe staff to help (click below).

Because this is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.


CHAT: Click the following to contact Adobe customer support staff for help:

Contact Customer Care (adobe.com)

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. 
 

AxelMatt_0-1662555721439.jpeg

If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Typing "Billing" into the chat window should connect you directly to customer service in Billing.

 

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

 

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New Here ,
Sep 07, 2022 Sep 07, 2022

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No problem and thanks for all these resources. @Axel Matt 

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