Having the worst time ever with LR now adobe have uninstalled PS.

[owend29641579]

So out of nowhere my LR started saying 'trialled ended please subscribed' despite being about 8 months into subscribing.

Many many many failed attempt at getting any help from chat support.

I kept receiving a 'please close app and sign in again and should be ok' conversation closed within seconds not allowing me to tell them i had tried this before and it had failed.

It has taken 4 weeks and finally someone took control of my computer and uninstalled lots of adobe sw which seems to have worked but now i find that my bought desktop version of Photoshop will not run and it says i do not have a licence.

Ive contacted multiple times and get poor response from chat support - none response from the facebook page messages and this is really starting to affect my business.

Does anyone know of a complaints department where someone senior and actually cares to resolve my issues (rather than probably trying to hit some support metrics) can actually help me get up and running again!!!!y

seriously unhappy and stressed right now feel like ive been completely ignored,

[kglad]

on one computer you're signed in to your lightroom subscription and NOT signed in to your photoshop subscription?

[owend29641579]

its not a photoshop subscription.

I downloaded the programme 6 years ago. It has never required me to sign in ever.

The technician deleted lots of adobe 'things' last week and now it wont open.

[kglad]

what version of photoshop?

[Govardhan.V · Accepted solution]

If you are not sure about the Photoshop version , you can contact Adobe Support and provide the serial number / Product code , they will check and provide you with the necessary details.

or if you don't have the license key for the application, then if you have proof of purchase or any invoice details , you can submit it with Adobe Support . they will check and do the needful.

[owend29641579]

its been long and painful but the agent last night sorted it, there was an issue with the application manager and i had to retrieve a 6yr old serial key to transfer it to the same account as LR.

thanks.