Having trouble Upgrading Premiere Pro thru the website application ??

[MartyP4P]

I've been trying to upgrade the Premiere application but not receiving response from website - stays in "waiting" mode.  Left it overnight and still no progress.

Is there another way to upgrade the version and still keep my personal settings, presets, luts.. etc...?

[kglad · Accepted solution]

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

if that's unable to connect, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

p.s. you can bypass the cc desktop app by using Download Creative Cloud apps