HELP! Activation/Deactivation of 2011 iMac - Adobe Photoshop Elements 14

New Here ,
Aug 04, 2021 Aug 04, 2021

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I have two Adobe Photoshop Elements 14 editions, and I use iMac 2011 Destops offline.  

When I try to install Elements 14 on a refurbished 2011 iMac Desktop I get the message that I must DEACTIVATE the software on other computers.  I do not have it on other computers.

Is there any remedy now that APS has stopped supporting the software?


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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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