10 or so years ago, I bought CS6. I don't remember where I bought it, only that it was at a brick & mortar store. The computer I installed it on (Windows XP? with multiple upgrades, ending at Win 10) is starting to fail, so I bought a new computer. Now I want to install the program I spent hundreds of dollars on onto my new computer, but it has no CD drive.
So I reached out to Adobe through the chat feature at the bottom right side of the website. The rep I ended up talking to asked for the email address where I registered CS6 originally. I have changed email addresses dozens of times throughout the years. I gave them 3 different email addresses that I could remember, and none of them matched anything they had in their system.
So they asked for the serial number. After an hour of trying to figure out where to find that, I eventually found the answer on Google, which was to open CS6, click on the "Help" menu, then "System Info" and scroll down a little to find the serial number. I sent them a screenshot of the serial number, at their request.
They told me that serial number isn't registered with Adobe. Well, that's most likely because I didn't register it back then. I don't typically register the things I buy, so it's doubtful that I registered it back then. The rep told me to post in the forums to see if anyone can help me. I asked to speak to a manager and was again told to post here in the forums.
I don't have the box or documentation that came with it, only the CD, and after moving house 4 times since I bought CS6, I'm impressed that I even found that. But it's of no use to me since my new computer doesn't have a CD drive.
I just want to get CS6 installed on my new computer. The program that I spent $$$ on and expect to be able to use for as many years as it's supported (and even beyond that, unsupported), as I've done for the past ~10 years.
Can anyone here help me?
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