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HELP, i can't open Adobe creative cloud

New Here ,
Dec 06, 2022 Dec 06, 2022

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So I have dowloaded adobe creative cloud and after i singned in, it just closes and nothing loads up, when i try to open the app, it is runnig in the background and also i have it on my taskbar but it is greyed out, when i try to click on it, it just disappear. I tried everything, from repairing to reinstalling also delinting folders, nothing worked. Please help, I'm so annoyed about this. I just want to use things that i pay for...

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Dec 06, 2022 Dec 06, 2022

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repa

...

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Thank you so so much, you have no idea how many hours i spend searching for answer

 

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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you're welcome. (and thank you for the follow-up)

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