Help me please!!

[Kine269604028tr8]

Hi! I want to end my adobe package, because I thought it expired this summer. Now I have one unpaid bill from there, but the programs are blocked on my mac. I don't have access, but this is because I haven't paid. Is it the case that I can just skip paying, so the package is automatically terminated? Can't cancel the subscription on the website, or I don't understand. HELP MEE!

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

[MyBalance26896437yrli]

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