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Help Please

New Here ,
Dec 27, 2021 Dec 27, 2021

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When I launch the adobe photoshop installer, I get a pop up window that says:

 

"We've encountered the following issues -- Installer failed to initialize.  This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.

 

Adobe support advisor seems not to be there. So what can I do to solve this problem. Thanks in Advance.

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correct answers 1 Correct answer

Community Expert , Dec 27, 2021 Dec 27, 2021

Which version of PS are you trying to install? Adobe support advisor has been discontinued quite some time ago so I presume this is a CS version of the software. You could look at the installation logs to figure out what's happening, the following article might help

https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

-Manan

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Community Expert ,
Dec 27, 2021 Dec 27, 2021

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Which version of PS are you trying to install? Adobe support advisor has been discontinued quite some time ago so I presume this is a CS version of the software. You could look at the installation logs to figure out what's happening, the following article might help

https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

-Manan

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Community Expert ,
Dec 27, 2021 Dec 27, 2021

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As well as which version of the program, are you Mac or Windows and exactly which version of the operating system?

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