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Help! suddenly my CS5.5 said activation required!

New Here ,
Apr 11, 2012 Apr 11, 2012

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My adobe creative suite CS5.5 web premium works fine last week.

But now, everytime i open it, it prompt me "activation required". with 3 option:

1: retry activation

2: contact customer support

3: remind me later

When I Retried activation, it says please connect to the internet, My internet was fine, Please help.

I have my serial number but cant do anything...

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correct answers 1 Correct answer

Apr 11, 2012 Apr 11, 2012

Change your system clock time zone to Pacific standard time and then check, if it doesn't work then

  • Locate the hosts file.
  • Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
  • Right-click the file and select Open. Select Notepad for the application to open the hosts file.
  • Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
  • Look for any entries that refer to activate.adobe.com and delete these entries. For example, 127.0.0.1 activa
...

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New Here ,
Apr 11, 2012 Apr 11, 2012

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by the way, Im using

Microsoft WIndows XP

Home Edition

Version 2002

Service Pack 3

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Apr 11, 2012 Apr 11, 2012

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Change your system clock time zone to Pacific standard time and then check, if it doesn't work then

  • Locate the hosts file.
  • Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
  • Right-click the file and select Open. Select Notepad for the application to open the hosts file.
  • Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
  • Look for any entries that refer to activate.adobe.com and delete these entries. For example, 127.0.0.1 activate.adobe.com and delete this entry.
  • Save the file and close it.

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New Here ,
Apr 11, 2012 Apr 11, 2012

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Hi, I have follow your step on:

  • Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
  • Right-click the file and select Open. Select Notepad for the application to open the hosts file.

There is no "file" to select open...

am i missing any step?

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New Here ,
Apr 11, 2012 Apr 11, 2012

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Hi Manish_198

I have locate the host file manually starting from 'my computer', it works! Thank you!

Arpit Kapoor
Thanks for your effort too..

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Apr 11, 2012 Apr 11, 2012

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cool. /.....enjoy your app.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Hi Manish-Sharma, 

How to do the same situation on a Mac computer.

many thanks

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Adobe Employee ,
Apr 11, 2012 Apr 11, 2012

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May i know where are you located and which time zone do you follow?

Lets temporarily change your Timezone to US Pacific Standard Time.

Steps:

Click Start > Control Panel > Date, Time, Language, and Regional Options.

Click Date and Time.

Click the Time Zone tab.

Select Pacific from the box above the map.

Launch the Creative Suite 5.5 product and check.

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New Here ,
Apr 11, 2012 Apr 11, 2012

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Hi, i have change my Timezone to US Pacific Standard Time.
but Its not working.

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