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Help to download older versions of PS and AI | Ajuda para Baixar Versões mais antigas de PS e AI

New Here ,
Sep 20, 2023 Sep 20, 2023

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Hello! Until yesterday I had Illustrator and Photoshop installed on my computer, in their 2020 versions. I needed to format my Macbook and uninstalled everything. Now, I open my CC and the option to download does not appear for me. Only the message "Incompatible" appears. Where do I download older versions of Photoshop and Illustrator for my Mac? It is from 2011 and has MacOs 10.13.6. I really need to work, please help me! I have deadlines.... 😞

Olá! Tudo bem?

Até ontem eu tinha illustrator e photoshop instalados no meu computador, em suas versões 2020. Precisei formatar meu macbook e desinstalei tudo. Agora, abro o meu CC e não aparece pra mim a opção de fazer download. Aparece somente a mensagem "Incompatível". Onde eu baixo versões antigas do photoshop e do illustrator pro meu Mac? Ele é de 2011 e está com o MacOs 10.13.6. Preciso muito trabalhar, por favor, me ajudem! Tenho prazos.... 😞

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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Please go to Adobe Customer Service. (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links**.

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.

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Adobe Employee ,
Sep 22, 2023 Sep 22, 2023

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Hi @PriMoulin ,

We're sorry for the trouble. As @kglad mentioned, you can only install the two of the latest versions of any Adobe Creative Cloud application and for that you need atleast macOS 10.15 or later installed on your machine.

This is the reason you're getting incompatible mentioned with the app name.

 

Regards,

Shivangi

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