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Hi I have a question about my account

New Here ,
Aug 18, 2016 Aug 18, 2016

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Hi I have a question about my account

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correct answers 1 Correct answer

Adobe Employee , Aug 31, 2016 Aug 31, 2016

Hi Constancem84500302,

Please refer to the following FAQ to resolve this issue: Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

Let us know if this helps.

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Adobe Employee ,
Aug 18, 2016 Aug 18, 2016

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Hi 21margarita,

Please let us know how can we be of help to you. You may check this link to get some help in drafting your query : ASK- Forum Success Guide: Efficiently using the forums​.

Thanks.

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New Here ,
Aug 24, 2016 Aug 24, 2016

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How can I get out of the  7 day Free Trial offer? I just signed on minutes ago. 

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Adobe Employee ,
Aug 31, 2016 Aug 31, 2016

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Hi Constancem84500302,

Please refer to the following FAQ to resolve this issue: Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a tri...

Let us know if this helps.

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New Here ,
Nov 15, 2022 Nov 15, 2022

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How do you cancel your membership 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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