How can I cancel a subscription with an account I can't even access?

[Guest]

How can I log into an account made with a student email I cannot access anymore? I need to cancel the subscription since I can't verify my account and set up. I can't log into the email, I can't reset password, there is no phone connected to the account.

[John T Smith]

This is an open forum, not Adobe support... click below to contact Adobe staff to help

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[Ned Murphy · Accepted solution]

Cancel your Creative Cloud membership

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

[LowriK]

Hi,

I can see this query was posted 4 years ago so I doubt I'll get a reply. But currently in the same predicament, and Adobe virtual assistant keeps just telling me to sign into it - which I can't because I no longer have access to the student account. What was your solution to this? I hope you see this!

Thanks,

Lowri

[RebekahMD]

I just went through this issue where I accidentally typed the wrong email address (which turned out to be owned by someone else) when setting up the account so I went here https://helpx.adobe.com/contact.html and got on the virtual assistant and walked through it until it offered to get a real person online. They canceled the subscription for me and gave me a confirmation #