How can I cancel a subscription with an account I can't even access?

New Here ,
Jul 15, 2017 Jul 15, 2017

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How can I log into an account made with a student email I cannot access anymore? I need to cancel the subscription since I can't verify my account and set up. I can't log into the email, I can't reset password, there is no phone connected to the account.

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correct answers 1 Correct answer

LEGEND , Jul 15, 2017 Jul 15, 2017
Cancel your Creative Cloud membership For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

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Adobe Community Professional ,
Jul 15, 2017 Jul 15, 2017

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This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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LEGEND ,
Jul 15, 2017 Jul 15, 2017

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Cancel your Creative Cloud membership

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

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New Here ,
Sep 21, 2021 Sep 21, 2021

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Hi,

I can see this query was posted 4 years ago so I doubt I'll get a reply. But currently in the same predicament, and Adobe virtual assistant keeps just telling me to sign into it - which I can't because I no longer have access to the student account. What was your solution to this? I hope you see this!


Thanks,

Lowri

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New Here ,
Nov 08, 2021 Nov 08, 2021

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I just went through this issue where I accidentally typed the wrong email address (which turned out to be owned by someone else) when setting up the account so I went here https://helpx.adobe.com/contact.html and got on the virtual assistant and walked through it until it offered to get a real person online. They canceled the subscription for me and gave me a confirmation #

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