Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

How can I keep my CS apps open and running after restart?

Community Beginner ,
Jun 24, 2019 Jun 24, 2019

Until today, my CS 5.5 Student and Teacher version has worked like a charm. I had a printer issue this morning and the computer restarted. Now, Illustrator, Photoshop, and Indesign all open briefly and then immediately close. I am desperate for help as I have several projects in the works. I have searched for answers all over the internet but have found no viable solutions. 

540
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jun 24, 2019 Jun 24, 2019

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

Translate
Community Expert ,
Jun 24, 2019 Jun 24, 2019

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system, and have you recently updated?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2019 Jun 24, 2019

Thank you for the useful information, Jeff. This is the first time I have posted to a forum like this. I will take care of that.

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

[If you are posting using email, please turn your 'sig file' function OFF for posting]

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 24, 2019 Jun 24, 2019

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2019 Jun 24, 2019
LATEST

Peru Bob, thank you ,thank you, thank you! I did some research and discovered that my computer had indeed tried to install driver service on the 13th. Under the event tab I saw the following message " Device PCI\VEN_1002&DEV_67DF&SUBSYS_17021028&REV_CF\4&f33159d&0&0019 requires further installation." After a little more research and locating the appropiate driver  on AMD's website, I created a restore point and downloaded the new driver. So far, so good and I am back in business! I can' thank you enough!!!!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2019 Jun 24, 2019

I apologize for any confusion. This is the first time I have posted to a forum like this. I use a WINDOWS10 HOME operating system (VERSION  1809). The date it was installed was JUNE 13, 2019 although I suspect this was the late of last update since windows 10 was installed a couple of years ago. In case you need it, the OS build is 17763.557.

I have tried opening the program both normally and as the Administrator. I have also noticed that Indesign is closing as soon as it opens. Photoshop and other programs open normally and as expected.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines