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How can I recover my serial number / registration key for CS6

Explorer ,
May 24, 2022 May 24, 2022

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I purchased this as a physical copy in 2012. A few days ago the computer it was installed on gave up the ghost. I managed to coax it back to life long enough to de-register (or whatever the correct term is) the software in preparation of installing it on the replacement. Now I can't find the original disc with the key on it. As I de-registered it, it no longer shows on my account or in the program. Any way to recover the key?

 

Cheers

Tammo Schwarz

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Activation , Installation

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LEGEND ,
May 26, 2022 May 26, 2022

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IIRC any edu purchases are handled differently. I'd check with customer service about that.

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Community Expert ,
May 26, 2022 May 26, 2022

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I believe edu volume licenses came with a redemption code that had to be redeemed for a serial number.  But this is kind of a moot point since the OP has no edu installers. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 26, 2022 May 26, 2022

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When I go to https://account.adobe.com/products I still see old programs that I de-ACTIVATED before selling a computer

 

I do not find any way to de-REGISTER a program to remove it from Adobe's list for my account

 

At this point I doubt that Adobe support can help

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Community Expert ,
May 26, 2022 May 26, 2022

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To de-register, one would have to complete transfer of ownership forms.   And EDU versions cannot be transfered.

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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