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How can I start with PS and PS Lr on PC and Creative Cloud

New Here ,
Mar 22, 2024 Mar 22, 2024

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I bought Creative Cloud today and downloaded it to my PC. After installation, a website with various icons appears (see attachm.), but I don't know how to start PS or PS Lr - I don't know what to do with this offer at all.? The downloaded Creativ Cloud keeps disappearing from the download folder and I have to install again with the same result. Thanks for the help.

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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what's that say?

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

Scroll down here to see a list of the forums:
https://community.adobe.com/

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New Here ,
Mar 23, 2024 Mar 23, 2024

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Thank you for your message. I can't really find an answer there that solves my problem...

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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If you bought the subscription to those programs then you have to download them. It should walk you through the installation.

Lee- Graphic Designer, Print Specialist, Photographer

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New Here ,
Mar 23, 2024 Mar 23, 2024

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Thank you for your message. So far, unfortunately, I can't install a single application (SW)...

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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again, subscription type?

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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After installing Creative Cloud Desktop app, click on Apps and Photo icons.  See Screenshot.

 

image.png

Scroll down to Photoshop and Lightroom and hit the Install button.

 

Once your apps are fully installed, you can launch them as you normally do from your Windows Start Menu.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 23, 2024 Mar 23, 2024

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Hi Nancy,

thank you very much for your message. Your screenshot shows something completely different from what I see immediately after installing Creative Cloud (see PrintS_01 in the attachment). After clicking on the Apps icon. on the right side, what is in the attachment "PrintS_02" is displayed. I must be doing something wrong... I have been working on a PC for more than 30 years, I have installed and reinstalled perhaps hundreds of software, but I am still confused here. So maybe I will see the desired result.

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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@Jaro36259782t31w 

 

di you have a teams, enterprise or education subscription?

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New Here ,
Mar 23, 2024 Mar 23, 2024

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Unfortunately I do not have. 😞

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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