How do I change the country on my account?

[Katie_Emberin]

I want to purchase Adobe Creative Cloud but can't do that until I change the country on my account. I've tried creating a new Adobe account (as suggested) but I'm not able to use the same login details. HELP! I only have one email address, so how do I create a new account with my existing Adobe information?

I'm also worried that if I create a new account, all my previous info will be lost? Because I already own Adobe Creative Suite CS3, I'm eligible for the $29.99 p/month deal. Will I still be able to do this if I create a new Adobe account?

[lucascranac]

It is 2018 January 28. There is no way to change country. Adobe gives the false impression that I can do that by contacting them. But there is no way to contact them. Chat, Phone doesn't work - or at least I don't have the patience to wait for someone to show up. This sucks.

[ProDesignTools]

Why don't Chat or Phone work for you?

Just contacted Adobe via chat last month to take care of something, and it worked fine... Wait time was maybe a minute or two.

Change the country associated with your Adobe ID

[Yhu215]

There is still no way to change the country information from the account.
https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html#chan...
The tips from this help center are useless. I called Customer support, and they said I have to cancel my current plan. However, after canceling my subscription, I still cannot change my card place from UK to Taiwan.  And they told me that I have to create a new account which I really don't want to.

I found many people have the same problem since many years ago, and Adobe never solves this problem. They totally don't care about their customers. 

[angrybr]

It's 2021, and I'm facing the same problem. I lived in India, moved to the UK and 3 years later, my Indian card expired. I called to update to a UK payment method; Adobe wouldn't allow me to do that. So, I cancelled my account on the advice of a support agent. Now they want me to re-subscribe using a new email id. 

Why can't adobe start fresh? I'm willing to pay UK taxes, subscription fee and all. Why is the email tied to a location? Apple lets you continue with your email id even when you move to a different region and your subscription fees differ. All they do is ask you to cancel existing subscriptions and subscribe again from the new region with a new payment method.  

This is the worst experience ever. 

[Herodirector]

This is so incredible~!!

I am an old customer since the begining of Adobe Creative Cloud, I live in China since 8 years now.
I can't change my country to China, without loosing all my datas from that time being.
I am charged with an incredible amount of taxes from my country, even I pay taxes in China and not there (I am not there since 8 years).

It's a very inconvenient logistic to send money from China to my credit card just to pay Adobe's fee.
On top of it my account would normally cost US$599 and I pay 860 dollars per year instead!!!!
I basically loose 261 dollars thanks to Adobe terrible logistic.

Recently I have been charged twice for my subscription (just realized today I have been billed yearly on top of monthly subscription).

Asked for cancelled this right away (They got two subscriptions under the same account!!).

So it's possible to be charged twice for the same service, but not change the country where you are billed from, even when you live and pay your taxes there since 7 years!

I call this rubbish.

Looking for switch to other services, this is getting to expensive and un adapted to my needs.
Already stopped to pay yearly and switch to monthly (no benefit to pay it all at once anyway).

[Petro Mychalkiw]

I also have the exact same problem. Moved from the UK to Spain and cannot pay wth my Spanish credit card unless I creat a new account. wow! such a basic admin issue that Adobe cannot handle. as soon as there is a copeting roduct, Adobe is gong to ose outr big time. Wake up guys!! 

[KanikaS]

Hi there, 

In order to pay for Adobe subscription the Country and address should match with the one mentioned on the card. 

It would not allow you to place an order otherwise. 

Let us know if you have any other questions. 

Thanks 

Kanika