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How do I get out paying the cancellation fee?

New Here ,
Dec 05, 2019 Dec 05, 2019

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I have been paying for Adobe Creative Suites for over three years. Now they say I have to pay a cancellation fee? This isn't fair and I'm not getting anywhere. Can anyone help?

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correct answers 1 Correct answer

Community Expert , Dec 05, 2019 Dec 05, 2019

If you did not close your account before the renewal date, your original contract remains in force... meaning a fee to cancel early

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that

...

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Community Expert ,
Dec 05, 2019 Dec 05, 2019

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If you did not close your account before the renewal date, your original contract remains in force... meaning a fee to cancel early

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Dec 05, 2019 Dec 05, 2019

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Yeah it's dawned on me that I've been screwed! I thought it only applied to the first year. Thanks for taking the time!

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Community Expert ,
Dec 05, 2019 Dec 05, 2019

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Nobody here can help you. Those are the terms you agreed to.  You needed to cancel in the 12 month to avoid cancellation fees.   HINT:  You catch more flies with honey than you do with vinegar.   If you're really really nice to the agent, maybe you can persuade them to waive a portion of your cancellation fees.  It never hurts to ask.  

 

 

 

 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 13, 2023 Jun 13, 2023

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Sad to see this thread. These cancellation fees are a scam, with the typical sugar coating of Adobes "professional" mannerisms.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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@maxiem3110 

 

why did you think your monthly cost was lower than the monthly subscription?

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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If you are willing to pay more, SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment
https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

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