How do I in install anything

[Adrian 97]

Hello, 

so I understand how I'm meant to un install my CC apps but long story short I have an older laptop with full storage. On this laptop for some reason I have many versions "years" of almost all Adobi products from when I was studying, now my licenses have dried up I cannot use them I also have no real need for them...... however my creative cloud app has been damaged and will not allow me to un install anything I am also unable to fix it as suggested as I dont have enough space to download the patch and deleting them from my c drive also causes me issues as it won't alow me to do it 😳 please help. Thanks heaps 

[kglad · Accepted solution]

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[Adrian 97]

Thanks fellas it worked a charm 

[kglad]

you're welcome.

[Peru Bob · Accepted solution]

however my creative cloud app has been damaged and will not allow me to un install anything I am also unable to fix it as suggested

By @Adrian 97

Uninstall via Control Panel.

Then use the Cleaner Tool as suggested by kglad .