• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

How do I in install anything

Community Beginner ,
Oct 21, 2022 Oct 21, 2022

Copy link to clipboard

Copied

Hello, 

 

so I understand how I'm meant to un install my CC apps but long story short I have an older laptop with full storage. On this laptop for some reason I have many versions "years" of almost all Adobi products from when I was studying, now my licenses have dried up I cannot use them I also have no real need for them...... however my creative cloud app has been damaged and will not allow me to un install anything I am also unable to fix it as suggested as I dont have enough space to download the patch and deleting them from my c drive also causes me issues as it won't alow me to do it 😳 please help. Thanks heaps 

TOPICS
Installation

Views

91

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Oct 21, 2022 Oct 21, 2022


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms vis

...

Likes

Translate

Translate
Community Expert , Oct 21, 2022 Oct 21, 2022
quote

however my creative cloud app has been damaged and will not allow me to un install anything I am also unable to fix it as suggested


By @Adrian 97

 

Uninstall via Control Panel.

Then use the Cleaner Tool as suggested by kglad .

Likes

Translate

Translate
Community Expert ,
Oct 21, 2022 Oct 21, 2022

Copy link to clipboard

Copied


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 21, 2022 Oct 21, 2022

Copy link to clipboard

Copied

Thanks fellas it worked a charm 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 21, 2022 Oct 21, 2022

Copy link to clipboard

Copied

LATEST

you're welcome.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 21, 2022 Oct 21, 2022

Copy link to clipboard

Copied

quote

however my creative cloud app has been damaged and will not allow me to un install anything I am also unable to fix it as suggested


By @Adrian 97

 

Uninstall via Control Panel.

Then use the Cleaner Tool as suggested by kglad .

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines