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How do I sign in to my Adobe ID if my email address is unavailable?

New Here ,
Feb 03, 2022 Feb 03, 2022

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Good afternoon. I bought Adobe Photoshop in 2008, installed and activated it. I am completely satisfied with it. Email address (activation) is long gone. The old ISP just stopped working. Now decided to move Photoshop to a new computer. I can't log into Adobe ID because I can't change my old email address to the new one. How can I deactivate Photoshop on the old computer and activate it on the new computer? Are there any options?

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Activation , Installation

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correct answers 1 Correct answer

Community Expert , Feb 03, 2022 Feb 03, 2022
quote

 I can't log into Adobe ID because I can't change my old email address to the new one.

 

Can you sign into https://account.adobe.com/profile with your old email address? Then change your email address?

 

adobe-id-email.png

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LEGEND ,
Feb 03, 2022 Feb 03, 2022

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You'd need to update the email address in your Adobe ID. Contact Adobe but JUST to do that. On no account mention the unsupported software, that will give them an excuse to hang up. 

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Community Expert ,
Feb 03, 2022 Feb 03, 2022

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quote

 I can't log into Adobe ID because I can't change my old email address to the new one.

 

Can you sign into https://account.adobe.com/profile with your old email address? Then change your email address?

 

adobe-id-email.png

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New Here ,
Feb 03, 2022 Feb 03, 2022

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It all worked out.
Thank you very much.

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