how do i talk to adobe customer service?

[birdpatch]

need to transfer cs6 from my old mac desktop to my new computer and unblock cs6 on my laptop. would be very helpful to talk to someone at adobe.

[Terri Stevens · Accepted solution]

A slightly different link to the one you have been given

Contact Customer Care

Click on Chat at the bottom of the page. Slight warning-it can be very slow and some people have trouble getting it to work with Google Chrome.

Terri

[John T Smith]

IF Mac El Capitan read below

CS6 and earlier programs have not been tested and will not be updated to run on Mac El Capitan

-which means that you try to use CS6 and earlier at YOUR risk of having problems

-you may get CS6 and earlier programs to install and run, or you may not (some do, some don't)

-IF not, post details of any error messages and someone may be able to help (just not Adobe)

That MAY be a false error message due to Mac El Capitan and OLD programs

This information is a MUST DO to install old programs on Mac El Capitan

-you may not get the same error message, but these are some links that MAY help with old programs

-Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html may help

Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

-also a TEMPORARY security change https://forums.adobe.com/thread/2039319

-http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x...

-and more on gatekeeper https://support.apple.com/en-au/HT202491

[birdpatch]

Finally got a "chat" person at Adobe and got Photoshop CS6 running again on my iMac w/ El Captian..Thanks

[namhla_5805]

I want my money the one you deducted from my account without my permission 

[kglad]

@namhla_5805 

these are user forums.  you're not addressing adobe here.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.