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how do i uninstall all the applications + the settings? (mac)

New Here ,
Aug 21, 2021 Aug 21, 2021

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i contact adobe support team 2 days ago regarding a bug with lightroom and m1 mac.

with screen sharing they make some changes on settings - and now the lightroom is running under rosseta.

as i want to open lightroom im facing an error message and i uninstalled all the adobe applications including creative cloud and reinstall it again.

the problem is that all the settings remain the same + that bug.

i really want to dellete all and start from scrach.

please help.

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New Here ,
Aug 21, 2021 Aug 21, 2021

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shmh1669818_0-1629580562513.png

this is the error message i see when lunching the lightroom.

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Community Expert ,
Aug 21, 2021 Aug 21, 2021

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Did you use the Adobe Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Mac OS settings are a separate matter. Please consult Apple help for that.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 21, 2021 Aug 21, 2021

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i tried it now.. didnt help 😕

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