I have a legitimate copy of CS5.5. Recently an MS update BSOD'd my SP4 (3rd time in two years - Grrr). I've reinstalled my CS5.5 (Acrobat and Dreamweaver only), but cannot activate online. I believe this is because my ISP now uses CG-NAT, so in effect I am double NATed and as a result CS5.5 thinks that I'm not connected to the internet - I AM, I'm posting this.
I was directed to an offline activation page, but CS5.5 does not generate activation request codes (it was designed in the days of telephone activation). CS5.5 only provides me with information that was meant to be given to adobe to validate the product. So how can I perform an offline activation for CS5.5?
Another ticket opened (ADB-10520378-M2V3). I asked for a serial number that didn't require activation but support tech was unable (unwilling?) to supply. He wanted to remote in and perform all the steps the previous tech had tried which were unsuccessful. He could not explain why doing it again would make any difference so i refused his offer. Issue has now been escalated and i'm expecting a phone call tomorrow. Stay tuned...
Support are not going to have the authority to issue new serial numbers. That would have to come from further up. Unfortunately, you're probably going to have to work with them for a while. They must have spent more than 6 hours in my PC over 3 days trying all sorts of things: renaming activation files, figuring out how to force the activation screen to come up and quite a few other tricks. All of this was then reported to engineering two weeks ago. I keep asking for an update and last Friday they decided to get me to provide a copy of the log files. Then once again, just silence. It strikes me that as this is not an isolated incidence and many people are having it, that Adobe must, by now, know what is going on and what the cause is. I think they just want us to go away.
Hope you get it sorted. I requested that it was escalated to a NZ manager, and only after that did I get a new serial number. The only issue I am having since the activation is a regisration screen popping up every now again for their CS live service which doesn't work, as I believe they switched that service off. But as long as it does deactivate itself, that is a small annoyance I can live with.
Good news today. I had a phone call with a very helpful, more senior tech support person. He remoted in, launched Photoshop, saw the activation popup screen, checked my hosts file, conferred offline for a few minutes and then advised that a new serial number was required. He said this would be issued to me in the next 24-48 hours. Fingers crossed all goes well with the new serial.
Good news for you Phillip and hopefully, that will happen. Just leaves me wondering why I've been abandoned.
That is difficult to say, especially given the amount of time that has elapsed for your support ticket/s; not to mention the amount of effort you have expended. If my new serial works, then at least you have precedents in both Aust and NZ to reference. Will let you know how it goes.
Hopefully Allan they will issue you a new serial in time for Christmas !
Unfortunately I spoke too soon, and there are still activation issues with my CS 5.5 mastersuite. When trying to use premiere and also Adobe media encoder, it comes up with activation error popups preventing the software being used. So far it is only affecting these two pieces of software in the suite, and from what I read, different parts of this software had to be activated separately. This is so frustrating that legitimate customers who purchased this expensive software have to go through all this.
So sorry Richard. This is a farce. It is way past time that Adobe implemented the CS3 solution. It's all just a waste of our and their time stuffing around with this.
Having similar issues to you guys.
Reverted to an Older version of MacOS.
Now can't get Adobe Creative Suite 5.5 to activate.
Currently still not solved for me. Read through some of this thread, well it bring me a little comfort that there are others facing similar issues, hopefully something of an answer will come. I couldn't find this thread earlier.
Will read through this thread more thoroughly soon.
I have access to previous files(time machine). Is there a file I could copy over so that this activation isn't a problem? I wonder.
Have you got an image of the Computer and OS/software that you can retore the computer back to, that has the software insatlled and activated? I use a PC and not a Mac, so don't know how a MAc handles this sort of thing. I am wondering if you do this, whether it will then try to reactivate or not. I would suggest contacting Adobe for a new serial number, and getting them to send you a download link of the newer version of the CS 5.5 software, as they told me the DVD version won't work after changes they had made, so they sent me a link to my version of the software. That should activate at least some of the software titles.
... I guess it's good that they flash..
Community Guidelines, Be kind and respectful...
seems like it would get old quickly though
Hey thanks for your reply Richardnz
So, how it went for me is.
I upgraded my macOS
resulting in CS5.5 not working (changes to the OS breaks it)
Buut I didn't have backups to revert to older os there.
And there is no good way to revert to older MacOS.
So I backed up that new OS version of my hard disk with time machine. (just in case)
reinstalled an older version of macOS.
went to adobe help
several times, for several hours
they took over my machine a couple of times.
was installed with the link...
and now, it's not working again...
Good news on this front
(or at least it seems)
So I received a second activation code,
Started photoshop to trigger the 'Activation required' window
clicked offline activation, entered the newly received number, and bam!
Looks like it works now!
Best of luck to you guys,
Hope your issues get resolved, Merry Christmas.
That's excellent news. Still waiting on my new serial number from last Friday afternoon. Looks like I shall have to chase Adobe up again... Grrrr.
Merry Christmas to all.
I'm just jealous of both of you. Adobe have simply ignored me since they asked for the log files two weeks ago and for a couple of weeks before that. So while I still have an active case and I've posted in the case system and emailed them directly, they simply ignore it all and do not respond. Jeff says that I have to work with support, but that ignores the fact that they are not responding to me at all. I might try a new chat in the New Year and see if I can get someone else to take it up. It seems that all that I need is a new serial number but...
Might have to open a new chat session. It is strange though; that open ticket is hammering someone's KPIs.
Good news for me - I received new serial late 25/12 and it seems to be working ok so far. This is my latest case number if you want to reference it - ADB-10520378-M2V3. At least we know there is a resolution; just got to get that new serial number...
That is great news. Do you use Premiere, and if so have you had licensing popup, when opeing exsting files or trying to use the Adobe Media eoncoder software to render your videos?
Does anyone know if the new serial is actually bypassing the activation server? The probem does appear to be with their actviation server, but I am wondering if the new serial manages to bypass activation server itself, or is the actviation server problem just not accepting old serial numbers when attempting to activate it, producing that internet connection error.?
I don't actually use Premiere. I entered the serial for Acrobat, then Photoshop asked for it on first launch. I then tried Dreamweaver which did not ask for a serial, so i assumed the whole suite was activated at this stage.
I suspect the new serial is not contacting the activation server as i entered it on the offline activation screen; but it's hard to say for sure.
Acrobat used a different serial than the rest of the suite, at least with my CS5 as Acrobat came out a little bit later.
Yes that is true for CS5, but by CS5.5 they were the same. FWIW, I've tried using both my original CS5 and my CS5.5 upgrade and both have the same problem.
Add me to the tally of people who have been running in circles trying to fix this activation issue. I am thankful for the existence of this thread to validate that what I encountered isn't any fault of my PC or installation steps.
I contacted Adobe support back on 30 Dec and was told to download their copy of the installer to reinstall CS5.5, which I diligently did. Was none the wiser then that the activation problem did not get resolved as the activation prompt only appears 7 days later. Contacted Adobe support once again on 6 Jan and pointed out to the rep about the seemingly dead CS5.5 activation server (http error 503) but the rep flat out denied the problem and went into the usual refrain of saying that CS5.5 is old and would not work on Windows 10 which is untrue as the only problem was with activation.
After reading this thread, I reached out for the third time today to Adobe support. Pointed the rep to this thread but it seemed that that didn't make a difference so I compliantly went through a remote session with the rep and he kindly reinstalled CS5.5 for me despite me telling him that I took the same exact 'troubleshooting' step just a week ago on the advice of the first rep. Right after the reinstallation was completed he confidently declared that my problem was resolved which I obviously rubbished. Requested that my case not be closed as I am sure that the activation window will once again pop up a week later but to my dismay an email notified me that my case was closed.
Really hoping that others facing the same issue will chime in and we could get a proper solution from Adobe. If there's any use, my case numbers are ADB-10640051-W9N8, ADB-10726774-R8J2 and ADB-10758121-W6M1.
I have NO idea why you are having activation problems, but as a test I installed Soundbooth CS5 from my Master Collection set... installed and activated without a problem, and just started the program a minute ago and loaded a sound file... no warnings of any kind
Just because something worked for you does not make it the correct answer. As the originator of this thread, I will mark a correct answer when/if my CS5.5 product can be activated. If you follow the thread you will see that I still have an active case with Adobe support and that they themselves have not been able to activate my software despite having spent over 6 hours logged into my PC and trying. Also there are heaps of others here reporting the same problem.
Adobe support have already told me that they are aware that there are problems with the CS5.5 activation server. Soundbooth is an older piece of individual piece of software, and it is also not included at all with CS 5.5 master suite, it was replaced with Audition. So installing a single title it is not the same as installing an enitire suite, which actvitives a big block of software titles in one go when it is initally installed. As I said previously, only after being provided with the download version of Creative suite by support (I was told by adobe support that DVD version will no longer activiate after changes adobe had made), and also beng provided with a new serial number, only then would some of the software activate. Prior to that, I also got this internet connection error that everyone else here is getting. However some of the software including Adobe media encoder for premiere came up with a warning that some of the software wasn't activated, so it refused to start. When remote support did the install for me recently, they could see that some of the 'deactviate' buttons on some of the menus for some software were greyed out, but told me that eventually they will activate, and it can take a while to occur, but I don't think they really knew. But I am still having problems and can't use encode at all. As the single title install worked for you , you may also have the newer version of the software, as it seems to be teh DVD version that is one of the issues, and also you may have a newer serial, or one that isn't affected. I suspect it may have something to do with the actviation count on older numbers